Frequently Asked Questions
COVID-19
I have a reservation for today but I’m not feeling well, what should I do?
You should not arrive to the Paramount lot if you are feeling ill. Please call Guest Relations at 323-956-1777 as soon as possible so we can reschedule you for another date and time.
Ticketing and Tour Information
Are Studio Tours available every day of the week?
When the Studio Lot is open to outside visitors, Studio Tours are generally available every day with the exceptions of Thanksgiving Day, Christmas Eve, Christmas Day, New Year’s Day, and Easter. Please check availability when booking online. Tours depart every 15 to 30 minutes depending on the season.
Do I need to purchase tickets in advance?
Due to high demand and limited availability, we recommend that you purchase your tickets in advance through our website. Walk-ups are welcome and tickets are sold on a “first come, first served” basis.
Are there age restrictions?
Children over 10 years old are welcome. An adult must accompany all minors under the age of 18.
In what languages are the Studio Tours offered?
All Studio Tours are currently offered in English only.
What is the cancellation policy?
Studio Tour reservations are non-refundable and non-transferable. For more information please contact Paramount Guest Relations at (323) 956-1777 or [email protected]
Are Studio Tours offered during inclement weather?
Studio Tours are offered rain or shine and take place indoors and outdoors. Please dress weather appropriate for your comfort.
Is photography allowed?
Videography is not permitted. Still photography is allowed. Your Tour Host will advise you of which areas of the studio are permitted for photography.
Can I store my luggage?
Guests can bring their luggage to the Studio Tour Center for storage.
How do I qualify for a Group Tour discount?
Parties of 14 or more guests are eligible for discounted rates. If you would like to arrange a group tour, or if you are a destination management company or school, please contact Paramount Guest Relations at 323-956-1777 or [email protected]
Directions and Check-in
What is the address of the Paramount Pictures Studio Tour Center?
Paramount Pictures Studio Tour Center:
5515 Melrose Ave, Hollywood, CA 90038
For location, please click here
Where do I park?
Visitor Parking Lot A:
643 N Windsor Blvd, Hollywood, CA 90038.
Studio Tour parking is $20 per vehicle. Parking is complimentary for the VIP Tour.
Where is the taxi and Lyft/Uber pick-up and drop-off location?
Paramount Pictures Melrose Gate:
5555 Melrose Ave, Hollywood, CA 90038
Rideshares must proceed through the Security gate for pick-up and drop-off.
How early should I arrive for my tour and what do I need to bring to check-in?
Please arrive 30 minutes prior to scheduled tour time to allow enough time to park, check-in, and visit our Studio Tour Center. Guests 18 and older are required to present a legal form of photo identification to enter the studio.
Special Assistance
Can you accommodate my wheelchair?
Yes. Please contact Paramount Guest Relations at 323-956-1777 for further assistance.
Accessibility and Special Assistance
Wheelchairs
Our goal at Paramount Studio Tour Hollywood is to welcome all guests by helping to create an appropriately accessible environment wherever reasonably possible.
If you or a member of your group has questions or concerns regarding accessibility or need special assistance, please contact us in advance of your visit so that we can do our best to accommodate your needs.
Phone: 323-956-1777
Please note that the standard Paramount Studio Tour is a combination cart and walking tour. You may book a standard Walking Tour Ticket and you and your guests will be accommodated with a non-cart “walking” tour where individuals with disabilities or limited mobility may use their personal mobility device to take the tour and your guests can walk along.
The number of Paramount Studio Tour tickets of all types is limited each day. Please contact the Guest Relations Team at least 24 hours before your scheduled tour so that we can make the arrangements for you.
Phone: 323-956-1777
American Sign Language (ASL) Interpreters
Paramount is pleased to provide American Sign Language (ASL) interpreters to our Studio Tour guests upon advance request. If you or someone in your party needs or prefers an ASL interpreter, please contact the Guest Relations Team at least 96 hours before your scheduled tour so that we can make the arrangements for you.
Service Animals
Persons with disabilities are welcome to bring a trained Service Dog (including a Guide Dog or Signal Dog) on our Studio Tours. Please contact the Guest Relations Team prior to your arrival to let us know that you will be bringing a qualified Service Dog with you. Other types of animals and pets are not permitted.
Phone: 323-956-1777
Have more questions?
If you have any questions about accessibility or need special assistance, please reach out and let us know. Our Guest Relations Team will be happy to speak with you. Contact us via:
Phone: 323-956-1777